Get billing or verification help without a support maze.
CertMint keeps support intentionally simple: one email path, plain expectations, and fast context when you include the affected verification link or workspace email.
Fastest way to get help
Include the verification URL, recipient name, or workspace email so support can trace the record quickly without asking for unnecessary personal data.
Support path
Use one clear contact channel for billing, deletion, and verification help.
Liability posture
Community recognition only
CertMint does not issue licenses or regulated professional credentials.
Response posture
1
single support channel
Low
data collection by default
Monthly
self-serve billing posture
Support email
Email [email protected] for billing questions, account access issues, certificate verification problems, or deletion/export requests.
What to include
Share the verification link, timestamp, workspace email, and a short description of what went wrong. That gives support enough context to investigate the record or billing event without a long back-and-forth.
What not to send
Do not send passwords, payment card numbers, or sensitive personal information over email. CertMint support can work from the record identifiers already present in the product.
Keep the trust path visible before the buyer needs support.
CertMint keeps privacy, refund, and support expectations on public pages so a coordinator can evaluate risk before opening the workspace.
Verification
Trust-ready public proof
Privacy
Minimal recipient exposure
Billing
Monthly self-serve controls